Support Engineer

Swan iT is searching for a Support Engineer to join a banking client on a 6-month contract. Candidates can be based in Cape Town or Johannesburg, an will be responsible for supporting the existing prod and non-prod environments.

Responsibilities:

• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs


• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues


• Maintain correct and current application documentation and making it available to application users


• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs


• Ensure minimal business operations impact due to upgrades and maintenance activities


• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues


• Manage applications throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services services


• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades


• Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform migrations on applications is minimised


• Develop and maintain knowledge in application functionality, user workflow, and business processes


• Develop sufficient knowledge of application infrastructure (server, network, security) & broader organization architecture to assist with application upgrades and troubleshoot issues


• Compile and maintain inventory of applications and related details


• Manage and provide support aligned to all SLA’s


• Receive and screen user programming requests for new applications or modifications, and determine appropriate priority and response.


• Develop and communicate training and documentation for end users.


• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements


• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.


• Supervise and maintain the organization\'s repository of applications


• Help diagnose problems and resolve incidents / issues related to applications.


• Validate the known error database for application-related entries

Requirements:

• At least 4 years of experience in Java, SQL and Databases

Apply today!