Business Analysis Practice Lead

Swan iT is searching for a Business Analysis Practice Lead to join a client in Johannesburg. The successful candidate will be required to collaborate with a team of Business Analysts.

Responsibilities:

• Defining the methodologies, techniques, and tools that Business Analysts (BAs) should use to gather, document, and analyse business requirements.


• Establish a set of standards and best practices for performing business analysis.


• Facilitating workshops, collecting, and documenting business requirements


• Analyse data, processes, and systems to identify areas for improvement or optimization.


• Encouraging collaboration and effective communication among BAs, other departments, stakeholders, and project teams. This can include regular meetings, knowledge sharing.


• Providing templates and guidelines for documenting requirements, process flows, use cases, and other relevant business analysis artifacts.


• Ensuring that business analysis activities align with project management processes and timelines, helping to define and prioritize requirements for projects.


• Manage and oversee requirements gathering, analysis, documentation, and implementation activities.


• Oversee daily operations of the service desk, including resource management, prioritization, and adherence to service level agreements (SLAs).


• Work closely with the Group ITSM manager IT Operations team


• Manage and guide the BA team, ensuring efficient delivery of projects and tasks.


• Perform the responsibilities of a Business Analyst in both existing and upcoming projects.


• Facilitate workshops for requirements gathering and analysis to ensure alignment with business objectives


• Develop user stories and related documentation to eliminate potential for miscommunication, misinterpretation, or misunderstanding, reducing rework and time wastage.


• Act as Change Manager, coordinating changes within the ST Admin environment.

Requirements:

• Financial services industry experience


• BCom / BSc degree or equivalent qualification is non-negotiable


• At least 5 years of experience in Business Analysis


• No less than 2 years of previous Team Leadership experience


• 5+ years’ experience of Microsoft technologies (Windows, SharePoint, MS-365, MS-Teams, Power Apps, etc.).  Integration knowledge (API design, integration between on-premise and cloud and multiple service provider platforms)

We can’t wait to hear from you!